OCS Managed Hosting

What is Managed Hosting?

Managed hosting provides an extra layer of support that goes above and beyond the standard support included with your hosting service. What this support entails varies on the hosting service you have. Typically, managed hosting applies to virtual dedicated and dedicated servers, but we do have a managed service for shared hosting as well.

What Are the Differences in Levels of Support?

	Unmanaged	Managed	Premium
Replacement of Faulty Server Hardware
24/7 Proactive Network Monitoring
24/7 Automatic and Manual Reboots
24/7 Monitoring of Your Website
Scaling Advice and Resource Usage Analysis
Automatic and Manual Restarting of Services
Basic Support of cPanel/WHM if Installed
Advanced cPanel/WHM Support if Installed
Installation and Configuration of Apache or Pound
Installation and Configuration of MySQL
Installation and Configuration of PHP
Installation and Configuration of Ruby, Ruby on Rails, Mongrel, Passenger, or mod_ruby
Creation and Assistance with Capistrano Deployments †
Management of Xen, OpenVZ, or VMWare Virtualization
Deployment on Amazon Web Services EC2 ††
Installation and Configuration of Reverse Proxies
Installation of Most Open Source Software
Critical Hot-Fix of Application Code ‡

How Much Does Managed Hosting Cost?

The managed service costs $75 per month per virtual dedicated slice or dedicated server, or $125 for premium management per month per virtual dedicated slice or dedicated server. The managed service can be added or removed at any time.

How Do I Get Started with OCS Managed Hosting?

Just contact us. We'll guide you through the process and get you started in no time!

How do I Add Managed Hosting to My Service?

Simply contact our technical support team. We will add the service to your account.

Are There Any Limitations of Managed Hosting?

Managed hosting includes support of all items listed above. It does not include any programming, development, or web design services. Any software that you install or configurations that you change may not be covered, so we recommend that you let us perform any needed installations of software or configuration changes. We do not install or upgrade web scripts (scripts that are used on a website, like WordPress or Drupal, for example), as part of our managed service.

If you install any software while the server is unmanaged, we may not be able to support that specific configuration. We are unable to diagnose or support issues with software that is not on the server (for example, client-side software).

While it is highly unusual that anyone exceeds the monthly cap of 2 hours per slice/server of total system administration time (3 hours for premium service), any time spent over this amount per month is billed at the discounted rate of $50 per hour, billable in 15 minute increments with no minimum.

† Some special configurations or complex deployments may require additional consulting to perform
†† Use of Amazon EC2 services is subject to the polices and fees of Amazon Web Services
‡ At your option, and with our best effort, we will fix or attempt to fix a defect in your application to address a critical issue if you or your developers aren't available to immediately fix it.